Start a conversation with Knowledge Assistant

Knowledge Assistant allows you can make updates to your brand facts on the go, directly from your smartphone — without needing to log in. Once you’ve set up Knowledge Assistant, you can interact with it via text message or Facebook Messenger. For a full list of capabilities, see Knowledge Assistant Interactions.

Start a Conversation Through Facebook Messenger

1. Open the Facebook Messenger app.
2. Start a new chat.
3. Enter Knowledge Assistant in the To: field.
4. Select Knowledge Assistant from the options that appear.
5. Enter a message to start a conversation (e.g., Hi).
   • The Knowledge Assistant will ask you what you would like to do.
6. Indicate which action you would like to take.  With the Knowledge Assistant, you can:
   • Update content. Some examples of fields you can update include:
     • Featured Message
     • Photos
     • Hours
   • Request information. Some examples of things you can ask:
     • “Show me my hours.”
     • “How many profile views do I have?”
     • “What’s my average rating?”
7. If you have access to more than one entity, enter the number associated with the entity you would like to update.
8. Follow the prompts to complete your desired action.

Start a Conversation Through SMS

1. Send a text message (e.g., Hi) to the phone number you received your verification code from when you set up Knowledge Assistant.
   • The Knowledge Assistant will ask you what you would like to do.
2. Indicate which action you would like to take. With the Knowledge Assistant, you can:
   • Update content. Some examples of fields you can update include:
     • Featured Message
     • Photos
     • Hours
   • Request information. Some examples of things you can ask:
     • “Show me my hours.”
     • “How many profile views do I have?”
     • “What’s my average rating?”
3. If you have access to more than one entity, enter the number associated with the entity you would like to update.
4. Follow the prompts to complete your desired action.

Other Standard Commands

You can also send any of the following messages when interacting with the Knowledge Assistant:

•  “Nevermind” – Stops your current interaction if you no longer wish to continue.
•  “Stop” – Unsubscribes you from further messages.