With Local SEOPRO, you have the ability to monitor and respond to questions that are left by consumers on the Q&A section of your Google My Business listing.
Note: Google Q&A is available with the Ultimate plan and also as an add-on to the Starter and Professional plans. If you are interested in adding Google Q&A to your current plan, please click Change My Plan and request the add-on.
To answer Google Q&A:
Click Listing Management in the main navigation.
Click on the Q&A sub-tab along the top.
Click Answer next to the desired question. A dialog box appears.
Enter your answer in the text box.
Click on the Answer button to publish your answer.
Answers that are made through Local SEOPRO will be labeled as ‘Owner’ so consumers can differentiate between owner answers and user answers. We do not overwrite answers, so If a question has already been answered by a local user, your ‘Owner’ answer will also be added to the question.
To edit a response to a question, Click Details next to the desired question. A dialog box appears. Click on the Edit link to adjust your response, then click Submit Edit. You can also delete your response to a question by clicking on the Delete link.
Note: You cannot delete a question that has been left by a consumer. To request to have a question removed, you can flag the question through Google My Business directly.