Answer Google Q&A Questions

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With Local SEOPRO, you have the ability to monitor and respond to questions that are left by consumers on the Q&A section of your Google My Business listing. 

Note: Google Q&A is available with the Ultimate plan and also as an add-on to the Starter and Professional plans. If you are interested in adding Google Q&A to your current plan, please click Change My Plan and request the add-on.

To answer Google Q&A:

  1. Click Listing Management in the main navigation.
  2. Click on the Q&A sub-tab along the top.
  3. Click Answer next to the desired question. A dialog box appears.
  4. Enter your answer in the text box.
  5. Click on the Answer button to publish your answer.
    • Answers that are made through Local SEOPRO will be labeled as ‘Owner’ so consumers can differentiate between owner answers and user answers. We do not overwrite answers, so If a question has already been answered by a local user, your ‘Owner’ answer will also be added to the question.

To edit a response to a question, Click Details next to the desired question. A dialog box appears. Click on the Edit link to adjust your response, then click Submit Edit. You can also delete your response to a question by clicking on the Delete link.

Note: You cannot delete a question that has been left by a consumer. To request to have a question removed, you can flag the question through Google My Business directly.

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