Set up Knowledge Assistant

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With the Knowledge Assistant, you can make updates to your brand facts on the go, directly from your smartphone — without needing to log in. You can add photos, update hours of operation, see and respond to reviews, and more.

This article explains how to enable SMS and Facebook Messenger interactions, so you are able to send messages to the Knowledge Assistant.

  1. Click on the Gear Icon on the top bar.
  2. Enable text message interactions.
    1. Click + Add Number in the Knowledge Assistant Settings section at the bottom of the page. A dialog box appears.
    2. Enter the phone number you would like to use to interact with the Knowledge Assistant.
    3. Select the checkbox to opt into text messages.
    4. Click Verify Phone Number. A dialog box appears.
      • You will receive a text message with a verification code.
    5. Enter the verification code in the text box and click Submit Code.
    6. (Recommended) Save the phone number as a contact in your phone to easily make updates with the Knowledge Assistant in the future.
  3. Enable Facebook Messenger interactions.
    1. Click + Link Facebook Account. A dialog box appears.
    2. Click Send to Messenger.
    3. Log into the Facebook account you would like to use to interact with Knowledge Assistant.
  4. Choose a platform preference for initiated interactions.
    1. Click on the Platform Preference field.
    2. Click Unspecified and select your preferred platform.
    3. Click Save.
  5. Select the type of interactions you’d like to allow.
    1. Click on the Allowed Interactions field.
    2. Click Allow or Do not allow accordingly for each interaction type.
    3. Click Save.
  6. To enable initiated interactions, add yourself as the Knowledge Assistant Primary Contact for the desired entity. To do so, follow the steps below or visit Assign a Primary Contact to Knowledge Assistant for more detailed instructions.
    Note: Only one contact can be set per entity.
    1. Click Location Optimization in the main navigation.
    2. In the Knowledge Assistant section, add yourself as the primary contact.
    3. Click on the Holiday Hours ConfirmationReview ResponseKnowledge Nudge, and Questions and Answers fields to turn each interaction on.

To opt out of initiated interactions, respond “STOP” at any time, or navigate to the Knowledge Assistant Settings section of your My Settings.

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