Assign a Primary Knowledge Assistant Contact

The Knowledge Assistant can notify you of new reviews, Google Q&As, and upcoming holidays via SMS text message or Facebook Messenger and allow you to respond to a review, answer a question, or update your holiday hours right from your smartphone, without needing to log in. In order to set this up, you must assign a Primary Knowledge Assistant Contact to your account and specify each type of notification you’d like to receive.

Assigning a Primary Knowledge Assistant Contact enables proactive messages to be sent to that user for selected fields. Users will not receive notifications until they set up Knowledge Assistant by connecting their phone number or Facebook account. To learn more, see Set Up Knowledge Assistant.

Note: Only one contact can be set per account.

To assign a Primary Knowledge Assistant Contact:

1. Click Location Optimization in the main navigation.
2. Select Knowledge Assistant in the left sidebar.
3. Click on the Primary Contact field.
4. Enter the first few letters of the user’s name or email address in the text box, and select from the list that appears.
5. Click Save.
6. To receive notifications to update holiday hours:
   1. Click on the Holiday Hours Confirmation field.
   2. Click Unspecified and select Yes.
   3. Click Save.
7. To receive notifications of new reviews (and respond, if applicable):
   1. Click on the Review Response field.
   2. Click Unspecified and select Yes.
   3. Click Save.
8. To receive Knowledge Nudge notifications:
   1. Click on the Knowledge Nudge field.
   2. Click Unspecified and select Yes.
   3. Click Save.
9. To receive Google Q&A notifications:
   1. Click on the Questions and Answers field.
   2. Click Unspecified and select Yes.
   3. Click Save.